Transforming Merchant Services: A Journey with Ardiah Managed Services 

By Chris Austin, President of Ardiah Managed Services

Welcome to the Ardiah Managed Services blog! I’m Chris Austin, and I’m thrilled to share our journey of transforming the perception of merchant services, one client at a time.

Let me take you back to 2014. I was deeply entrenched in commercial banking solutions for businesses in Boothbay Harbor and Midcoast Maine. While assisting small businesses with their financial strategies, I couldn’t help but notice a common obstacle hindering their growth: merchant services fees, also known as payment processing costs.

It became my passion to alleviate this burden for small businesses. It all started with something as simple as obtaining their statements. Surprisingly, many struggled with this task. But with a bit of guidance, we were able to access and decipher these statements, uncovering hidden costs that were eating into their profits.

Reviewing these fees was just the beginning. We delved deeper, exploring ways to reduce costs through better transaction methods or finding more favorable pricing structures. However, it wasn’t just about saving money; it was about enhancing the overall payment experience for both businesses and their customers.

This journey fueled my love for the industry, leading me to establish my own business in 2018. But why leave the security of a bank? Because I realized that businesses needed more than just a sales pitch or a hotline number. They needed personalized support from experts who understood their unique challenges.

At Ardiah Managed Services, we strive for balance—balancing profitability with savings for our clients while delivering world-class service. With over a decade of experience in the industry, our team is dedicated to revolutionizing merchant services.

We offer a range of cutting-edge solutions, from point-of-sale systems tailored for restaurants, bars, and retail, to advanced eCommerce software and integrations. Our goal remains unchanged: to save our clients money while providing unparalleled support.

One of our proudest achievements is the creation of our POS lab—a space where clients can familiarize themselves with new systems and make necessary adjustments before implementation. Additionally, we provide onsite support and have a dedicated team available by phone to address any issues promptly.

Through these efforts, we’re reshaping the perception of payment services in our community. But our mission doesn’t end here. We want every business to experience the same level of excellence that defines Ardiah Managed Services.

So, if you’re dissatisfied with your current merchant services provider, don’t hesitate to reach out. Let’s work together to optimize your payment processes and propel your business forward. Join us in revolutionizing the way businesses approach payment solutions—because at Ardiah Managed Services, we’re committed to your success.

Warm regards,

Chris Austin
President, Ardiah Managed Services